How do I find information about transactions?

You can find information out about both Vault Wallet internal and external transactions by viewing the transaction statuses on the summary of that specific transaction. You can also find out more information on external transactions by viewing the transaction ID on the block explorer for the tokens network.

Vault Wallet Internal Transactions

Once the Transaction Status states 'Completed', the digital assets will have arrived in the users Vault Wallet. 

Vault Wallet External Transactions

Clicking on "View Transaction on Block Explorer" will automatically take you to the relevant Block Explorer to show you the transaction where you will be able to see the transaction confirmations. 

Block Explorers

There are different Block Explorers for different assets. Below you will find a list of the associated Block Explorer to the asset Vault Wallet currently offers. 

When is this used? Whenever you send an External Transaction (A transaction sent to a wallet which is not held on Vault Wallet) you will see on the Transaction Summary "View on Block Explorer" which when clicked will show your transaction on the Block Explorer. 

Asset Name                         Abbreviation                       Block Explorer Link
Bitcoin                                         BTC                 
BNB Smart Chain                       BSC                   
Cardano                                      ADA                   
Ethereum (ERC20)                     ETH                   
Ripple                                         XRP                   
Solana                                        SOL                   
Tether (ERC20)                          USDT                 
Tether (TRC20)                          USDT                 
Tron                                           TRX                   

What happens if I’ve sent funds to the wrong network or wallet address?

Customer states that they have not received funds?

Vault Wallet Customer is saying they've sent me a transaction it hasn't arrived (Internal Transaction)

I still need help with my Vault Wallet
    If you're having any trouble with your Vault Wallet or require help for any reason you can simply E-Mail Vault Wallet's Customer Support Representatives at alternatively, you can visit Https:// and click on the Live Chat Button in the bottom right corner of the screen. 
    When contacting our Customer Representatives please try and include the following; 

      - Your Vault Wallet ID & Registered Phone
      - Detailed description of the issue 
      - Any screenshot or Videos of the issue occurring 
      - Anything you have tried in order to resolve the issue
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