How do I find information about transactions?
You can find information out about both Vault Wallet internal and external transactions by viewing the transaction statuses on the summary of that specific transaction. You can also find out more information on external transactions by viewing the transaction ID on the block explorer for the tokens network.
Vault Wallet Internal Transactions
Once the Transaction Status states 'Completed', the digital assets will have arrived in the users Vault Wallet.
Vault Wallet External Transactions
Clicking on "View Transaction on Block Explorer" will automatically take you to the relevant Block Explorer to show you the transaction where you will be able to see the transaction confirmations.
There are different Block Explorers for different assets. Below you will find a list of the associated Block Explorer to the asset Vault Wallet currently offers.
When is this used? Whenever you send an External Transaction (A transaction sent to a wallet which is not held on Vault Wallet) you will see on the Transaction Summary "View on Block Explorer" which when clicked will show your transaction on the Block Explorer.
| Asset Name Abbreviation Block Explorer Link
|Bitcoin BTC https://www.blockchain.com/explorer?view=btc|
|BNB Smart Chain BSC https://bscscan.com|
|Cardano ADA https://cardanoscan.io|
|Ethereum (ERC20) ETH https://etherscan.io|
|Ripple XRP https://xrpscan.com/|
|Solana SOL https://explorer.solana.com|
|Tether (ERC20) USDT https://etherscan.io|
|Tether (TRC20) USDT https://tronscan.org/|
| Tron TRX https://tronscan.org/
What happens if I’ve sent funds to the wrong network or wallet address?
Customer states that they have not received funds?
Vault Wallet Customer is saying they've sent me a transaction it hasn't arrived (Internal Transaction)
I still need help with my Vault Wallet
- Detailed description of the issue
- Any screenshot or Videos of the issue occurring
- Anything you have tried in order to resolve the issue