Where is my Secret Recovery Phrase?

Vault Wallet Customers who register for a Local Account using your Phone Number and Password, will still be generated with a 12 or 24 Secret Recovery Phrase just in case you ever lose access to your Phone Number, your Vault Wallet account can still be recovered using your 12 or 24 recovery phrase!

Vault Wallet Local Account Customers can recover wallets at anytime by one of two methods, this article will explain how to recover your Vault Wallet Local Account and where your 12 or 24 secret recovery phrase will be used to recover your account : How to restore my Vault Wallet Local Account/Where do I use my 12 or 24 Secret Recovery Phrase?

You should always remember to; 

  • Never share your password with anybody 
  • Your password should contain best practised methods including but not limited to, passwords which haven't been used before, do not contain memorable information about you of which someone may know or could find online about you, include numbers, symbols and more.
  • You should never share your Secret Recovery Phrase with anybody as this could give someone access to your Vault Wallet! 
  • You should never share any One Time Passcodes generated by Vault Wallet!
  • Vault Wallet Customer Support/Staff Members will NEVER ask you for your password, One-Time Passcode (OTP) or Secret Recovery Phrase! You should always confirm that you're speaking with Vault Wallet Staff members and not imposters. If you're ever unsure you should only speak with us directly through our website Https://VaultWallet.com and click on the live Chat icon on the bottom right of the page
  1. Vault Wallet Local Account Customers should firstly login to there Wallet which you should see the screen below;  2. On the bottom of the navigation bar click "Settings" you will be taken to the settings screen 


  3. Once you are on the settings screen, you can navigate to Your Secret Recovery Phrase 

  3. You will need to progress by clicking "View Secret Recovery Phrase" it won't display your Secret Recovery Phrase just yet!

  4. Before clicking "Reveal Secret Recovery Phase" you should first ensure the following; 

  •  There is nobody around you that can see your secret recovery phrase!
  • You must NEVER share your secret recovery phrase as it could be used to access your Vault Wallet Account! 
  • If you write your Secret Recovery Phrase it should be kept physically in a locked place which you only have access to!

I still need help with my Vault Secret Recovery Phrase

  • If you're still unable to proceed with recovering your Local Vault Wallet Account for any reason you can simply E-Mail Vault Wallet's Customer Support Representatives at Help@VaultWallet.com alternatively, you can visit Https://VaultWallet.com and click on the Live Chat Button in the bottom right corner of the screen. 

When contacting our Customer Representatives please try and include the following; 

  • Detailed description of the issue 
  • Any screenshot or Videos of the issue occurring 
  • Anything you have tried in order to resolve the issue

I need to recover my Vault KYC Wallet

I need to recover my Vault Registered Wallet

I need to recover my Vault Un-Registered Wallet

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