How can I find a transaction ID?

You can find your transaction ID (txid) for an external transaction by clicking on the specific network you want to identify the transaction ID on, from here you can see the complete transaction history for your wallet on that network.

You can click on the transaction ID and get all the information on the blockchain from a block explorer which correlates to the currency you have sent or received. From here you will be able to view the details of the transaction including the status of the transaction, the timestamp, the sending and receiving address including the value, transaction fee and gas price if relevant. 

A transaction ID is an alphanumerical code that identifies a specific transaction on the blockchain, it acts as a record or proof that the transaction has taken place. 

1. To firstly find a transaction ID for an external transaction you must click on that transaction on that specific network, as shown below:

2. The transaction ID is located at the bottom of the transaction summary for external transactions, as identified below:

What is the difference between a Vault Wallet Internal Transaction and an External Transaction?

How do I find information about transactions? 

I still need help with my Vault Wallet

  • If you're having any trouble with your Vault Wallet or require help for any reason you can simply E-Mail Vault Wallet's Customer Support Representatives at alternatively, you can visit Https:// and click on the Live Chat Button in the bottom right corner of the screen. 

When contacting our Customer Representatives please try and include the following; 

  • Your Vault Wallet ID & Registered Phone
  • Detailed description of the issue 
  • Any screenshot or Videos of the issue occurring 
  • Anything you have tried in order to resolve the issue
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