What is my Vault Wallet 12/24 word secret recovery phase?

Your Vault Wallet secret recovery phrase is a series of 12 or 24-words automatically generated by your wallet that give you full access to your digital assets if you were to lose access to your wallet. The 12 or 24-word secret recovery phrase acts as the master password for your Vault Wallet so should be safely stored, we recommend writing it down on paper as your phone could be corrupted or stolen leaving you unable to retrieve your funds. 

You should never share your 12 or 24-word recovery phrase with anyone as this will give them the key to your Vault Wallet giving them access to all your digital assets.

Vault Wallet Employees will NEVER ask for any of the following;

  • Your 12/24 Recovery Phrase (This is for you and only you to keep secret forever, if someone retrieves this they could access your Wallet
  • We will never ask for you to provide us with your one-time passcode (OTP) when registering or updating your password. This should never be shared with anyone!

Where is my 12/24 Recovery Phrase?

You will receive a 12/24 Recovery phrase no matter which account you select when registering for Vault Wallet. if you're yea

How do I keep my digital assets secure?

What is phishing?

I still need help with my Vault Wallet

  • If you're having any trouble with your Vault Wallet or require help for any reason you can simply E-Mail Vault Wallet's Customer Support Representatives at Help@VaultWallet.com alternatively, you can visit Https://VaultWallet.com and click on the Live Chat Button in the bottom right corner of the screen. 

When contacting our Customer Representatives please try and include the following; 

  • Your Vault Wallet ID & Registered Phone
  • Detailed description of the issue 
  • Any screenshot or Videos of the issue occurring 
  • Anything you have tried in order to resolve the issue
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